View all our recent award wins below.
Dwain McDonald voted 'Tech Pioneer of the Year 2017' at the Retail Week Tech Awards
Dwain McDonald, CEO of the UK's favourite parcel delivery company DPD, has been named Tech Pioneer of the Year 2017, at the Retail Week Tech Awards in London
The awards celebrate the greatest innovations in retail technology and the individuals and teams who are leading the charge. They focus on how the cleverest digital ideas are enhancing customer experience and turning disruption into an opportunity.
The ceremony was hosted by leading technology journalist and broadcaster, Georgie Barrat, who presents the UK's best loved consumer tech program, The Gadget Show. The award categories were judged by a prestigious panel of tech experts, drawn from across the retail industry.
Other big winners on the night included Tesco, Sainsbury's Argos, Made.com, Missguided and Naked Wines.
The Tech Pioneer of the Year award is recognition for Dwain McDonald's tech leadership over a number of years. DPD is widely acknowledged as a market leader in innovation, and Dwain has personally been involved in the creation and development of a series of award winning 'firsts' including; Predict - DPD's unique one hour delivery window service, the Your DPD app, which is used by close to two million people in the UK, and Precise, which allows customers to select their own delivery slot.
DPD's CEO Dwain McDonald commented: "It was a real honour to accept this award. I often joke that we aren't really a courier firm, we're a tech company that happens to deliver parcels! But that is the way you have to think in today's market place, and our customers see the difference it makes every single day and with every single delivery. Digitally, the biggest and best retailers absolutely wow their customers these days, they are so innovative and so creative. To deliver for them we have to be one step ahead, all the time. So for the retail sector to recognise us as a tech leader means the world to me."
The award follows an incredible few years in which DPD has been honoured with a Queen's Award for Innovation, the Which? Special Award, ranked in The Sunday Times 'Best Big Companies to Work For' and topped MoneySavingExpert's customer satisfaction poll for parcel delivery companies four years running.
DPD scoops awards hat-trick at the motor transport industry 'Oscars'
Market leader honoured with the Innovation Award, Home Delivery Operator of the Year and the Customer Care award
The UK's favourite parcel delivery company DPD, won three awards at the 2017 Motor Transport Awards in London - including the highly coveted Customer Care award for the fourth year running.
It's the second year running that DPD has won three awards, made more remarkable by the fact that on the night, no other company won more than one. In addition to retaining the Customer Care award, DPD won the Home Delivery Operator of the Year award for the second time in three years and the Innovation Award, before more than 1,600 guests at London's Grosvenor House on Park Lane.
Comic and television presenter, John Bishop presented the awards - known as the transport industry 'Oscars'. The evening celebrates outstanding achievement in the industry and recognises innovation, customer service, efficiency and quality. They are judged by an independent panel of experts drawn from the industry.
The judges said "DPD once again impressed with its strong business performance and industry-leading innovations. At the heart of DPD's successes in the past year is its end-customer app Your DPD. The technology allows customers to personalise their delivery experience by changing their preferences in the application."
DPD's CEO Dwain McDonald commented: "What a fantastic result! To win another three Motor Transport Awards this year is incredible. Everyone always says that in this industry you can't stand still for a minute, but to keep innovating year after year in a tough sector like ours, takes an immense team effort. The Your DPD app was clearly the star of the show, which was great to see. We've now got around 1.5 million people in the UK who have downloaded it.
"The Customer Care award is something special to us. We do use a lot of tech and a lot of trucks to deliver millions of parcels, but we are essentially a people-business. So, to win the Customer Care Award for the fourth year running means a lot. It is a constant focus for us and we have invested in our people and our service to our customers year after year."
The hat-trick success follows an incredible few years in which DPD has been honoured with a Queen's Award for Innovation, the Which? Special Award, ranked in The Sunday Times 'Best Big Companies to Work For' and topped MoneySavingExpert's customer satisfaction poll for parcel delivery companies four years running.
DPD tops Money Saving Expert's customer satisfaction poll for fourth year running
The UK's favourite parcel delivery company DPD has been voted the best in the business for the fourth year running, in Money Saving Expert's customer satisfaction survey
Over 11,350 people took part in the poll on Martyn Lewis' site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas and January Sales peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.
DPD was the clear winner with 71% of voters rating their service as 'great'. In fact, the nearest competitor (Royal Mail) was some 22 percentage points behind on 49%. ?Great' scores for the other major carrier companies included 47% for both UPS and Collect Plus; Parcelforce and DHL at 41%, while Hermes/myHermes scored 30%. UK Mail scored 25% and Yodel 18%.
The full survey results can be found on the Money Saving Expert website.
Recognition for DPD's services in recent years has included a prestigious Queen's Award for Innovation, a 'Special Award' from consumer champion Which? for consistently high customer satisfaction scores, a top 25 ranking in The Sunday Times 'Best Big Companies to Work For 2016', the Customer Focus Award in the National Business Awards a record three times and an unprecedented 10 Motor Transport awards in the last three years.
In the last 12 months, DPD has launched the unique 'Your DPD' app which enables customers to set their own delivery preferences including the ability to request that drivers always avoid certain times of the day such as the school run and 'DPD Precise' which allows customers to select an exact one-hour delivery slot on the day of their choosing. Initially launched with online fashion retailer ASOS, 'DPD Precise' has since been rolled out to more retailers including New Look and Boohoo.
In addition, DPD extended its DPD Pickup parcel shop network to include Sainsbury's and Matalan. Customers can opt to divert a delivery to their nearest DPD Pickup parcel shop from a range of 'in-flight options' which also include 'deliver to a specific neighbour' and 'leave in a specified safe place'.
Dwain McDonald, DPD's CEO commented, "When over 11,000 people are voting, just after your busiest time of year, and you come top by a mile, you have to step back and say; 'we're clearly doing something right'! But being DPD, we won't be resting on these or any other laurels for long. Parcel delivery is a tough, tough industry and we will have to be at the top of our game again in 2017.
"We're number one because we continually invest and innovate. We work with the best businesses and retailers in the UK, and our aim is to keep coming up with new ideas and services that keep us one step ahead of everyone else. Delivering a great service comes down to a lot of different things - our people, our technology, our infrastructure - and we have to get these things right over and over again.
"Winning the Money Saving Expert poll by such a big margin is a fantastic endorsement of our service and our people. Everyone in the organisation has contributed enormously over the last year, but once again, I'd like to dedicate this achievement to our drivers who hit their one-hour delivery slots day after day after day. It's that level of consistency throughout the company that customers really appreciate."
2016 National Business Awards: DPD wins Customer Focus Award for the third time
The UK's favourite parcel delivery company DPD has been named the winner of The Customer Focus Award in the 2016 National Business Awards - for a record third time
DPD beat off stiff competition from nine other finalists including Utility Warehouse, Pets Corner, Vanarama and OVO Energy, to win the hotly contested Customer Focus category.
Former Foreign Secretary and Leader of the House of Commons, William Hague was the keynote speaker at a ceremony in front of 1,200 business leaders, investors and representatives from Government and the press, at the Grosvenor Hotel in London's Park Lane.
The awards - The UK's most prestigious business awards programme - attracted entries from across the public and private sector. The independent awards panel consisting of business leaders and industry experts reviewed the entries to determine the award finalists, who are then required to present to expert juries to decide the category winners.
Celebrating those organisations demonstrating the link between customer service and profit, the KPMG Customer Focus Award recognises those constantly striving to exceed customer expectations, industry leading standards of service, and innovation around customer experience.
What the judges said about DPD: "DPD UK are a terrific team and are cleverly doing what's best for the customer through exceptional service, competitive differentiation and highly engaged people."
Dwain McDonald, DPD's CEO, commented; "I'm absolutely thrilled. We've won a wide range of accolades in recent years, but an award for commitment to great customer service is the most important recognition we can receive and I'm delighted for our whole team. The National Business Awards stand out as the one that everyone wants to win, so to take this award for the third time is really something special.
"We operate in an incredibly tough sector, delivering over 200 million parcels a year, seven days a week, whatever the weather or the roads throw at us. Customers expect us to be brilliant every day and get everything right, each step of the way. And that takes an incredible team effort. So moments like this are always celebrated and then we get back out on the road and do it all again!"
DPD records a hat-trick of wins at 2016 Motor Transport awards
The UK's favourite parcel delivery company DPD, won three awards at the 2016 Motor Transport Awards in London - just 12 months after making history as the first company to win all five categories entered in the 2015 awards.
DPD retained the Business Excellence Award and the Customer Care Award and won the Training Award for the first time at the annual Motor Transport Awards, before more than 1,600 guests at London's Grosvenor House on Park Lane.
Television and radio presenter, film critic, and actor Jonathan Ross presented the awards - known as the transport industry 'Oscars'. The evening celebrate the achievements of the industry and recognises innovation, outstanding service, efficiency and quality. They are judged by an independent panel of experts drawn from the industry.
The judges said "DPD is a class act," and "continued to be one of the leading figures in terms of innovation", adding that the company "stayed ahead of its competitors in terms of future-proofing its business and constantly reacting to the changing home delivery market."
DPD's CEO Dwain McDonald commented: "Incredible! Last year's five-out-of-five performance was unprecedented, so to win another three Motor Transport Awards is way beyond my expectations. This team just keeps on improving. Every time we lay down a new challenge, our people step up and move the business forward again.
"We're known for our technology and innovation, and we have won plenty of awards for those aspects of our work in the past - but at heart, we are a people-business. So, to win the Customer Care Award and the Training Award is a huge endorsement of what we do and means a lot to me, personally. We work in one of the toughest sectors in the world - but by investing in our people and our technology our customers can see that we are streets ahead of the competition and these awards back that up too."
The hat-trick success follows an incredible 18 months in which DPD has been honoured with a Queen's Award for Innovation, the Which? Special Award, two Metapack awards, ranked 22nd in The Sunday Times 'Best Big Companies to Work For 2016' and topped both the Which? and MoneySavingExpert customer satisfaction polls for the third year running.
DPD named as one of The Sunday Times' Top 25 Best Big Companies to Work For
Delivery company debuts in prestigious list after record-breaking year
The UK's favourite parcel delivery company DPD has been listed in the prestigious Sunday Times 'Best Big Companies to Work For' list for the first time, it has been confirmed. The company will feature in the top 25 when the full list is revealed at the Best Companies awards celebration in London on Thursday 25th February.
The Sunday Times 'Best Companies' list celebrates excellence in workplace engagement and is widely acknowledged as the most searching and extensive research into employee engagement carried out in the UK.
Lists are compiled based on employee opinions on how the company; supports wellbeing in the workplace, gives something back to society, shows strong leadership and teaming, provides opportunities for personal growth, and offers fair pay and benefits. Only the organisations with the highest level of overall employee engagement qualify for the 'Best Companies to Work For' list.
The Sunday Times praised DPD's company values and approach to customer service, saying: "DPD understands it needs to retain and develop the most customer centric people in their industry and they've wow'ed us with how they've achieved it."
DPD's inclusion in the 'Best Place to Work' list is the latest award in an incredible 12 months for the company. In April, DPD was honoured with a prestigious Queen's Award for Innovation; which was followed by the 'Special Award' from consumer champion magazine 'Which?' for consistently high customer satisfaction scores. DPD then made history by becoming the first company to win five Motor Transport awards in a single year. The company ended 2015 by topping both Martin Lewis' MoneySavingExpert and the Which? customer satisfaction polls for delivery companies, for the third year running.
Dwain McDonald, DPD's CEO commented, "What we've achieved in the last year is quite extraordinary and way beyond my expectations. The Queen's Award and now this have just moved us into a different league altogether. A lot of people have recognised the fact that we have been growing rapidly. But it is just as important to me that we're growing the right way - by investing in our network, innovating with market leading technology and by nurturing and developing our people. To make the Sunday Times 'best places to work' list is a fantastic validation of this ethos.
"As a business we aim to put people at the heart of everything we do, so we do like to think that we have the most motivated staff in our industry. However, it is results like this that prove it, and it's all the more precious to us because it's our people saying DPD is a great place to work."
DPD's success is due largely to its unique Predict service which notifies parcel recipients of their one-hour delivery timeslot, in advance, by email or text and gives them access to a range of 'in-flight options' such as deliver to a specific neighbour, leave in a specified safe place or divert delivery to the nearest DPD Pickup parcel shop. Predict enables recipients to manage their own delivery via their smartphone or PC and to communicate with their driver in real-time to ensure that millions more parcels are delivered, right, first-time.
DPD receives special Which? award for being the best delivery company in the UK!
DPD was singled out for a very special award by Which?, the largest independent consumer champion in Europe, for providing the best in customer care and driving change in its sector after it won a "huge" customer satisfaction score.
News of the award is covered in the Guardian, Daily Mail and other UK national newspapers and highlights just how special this award is for a delivery company.
Dwain McDonald, CEO, was delighted to receive the award from Which? Group Chief Executive Peter Vicary-Smith and Steph McGovern, BBC Breakfast's Business Presenter (pictured above), and commented: "I am proud to receive this special award on behalf of all of my people who constantly go above and beyond to ensure our customers get the very best possible delivery experience. Receiving this award from Which? is great independent recognition and something that I'll share with our 9,000 employees who are all brand ambassadors and relentless in putting the customer at the heart of everything that we do."
Peter Vicary-Smith added: "A Which? Award is our way of recognising the businesses that share our ideals and offer products and services that improve their customers' lives."
DPD's Predict wins Queen's Award for Innovation
21 April 2015
The UK's favourite parcel delivery company DPD has won the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one hour delivery service, Predict.
The award - the most coveted in British commerce - recognises not only the quality of the innovation itself, but also the enormous contribution Predict has made in the transformation of the company and the dramatic growth achieved in the last five years.
Described as the biggest innovation in the express parcels market this century, Predict has firmly established DPD as the carrier of choice for premium brands in the home delivery sector.
Launched in 2010, Predict remains the only free service in the UK to give parcel recipients advanced notification of their exact one hour delivery slot by SMS or email, so that they don't have to wait in all day for their parcel. The service includes a full range of 'in-flight' options allowing the customer to divert their parcel at any time to a specified neighbour or arrange the delivery for another day if they can't be at home.
Predict has been directly responsible for over £178m of new business wins making the company the fastest growing major delivery firm in the UK, and helping DPD leapfrog traditional home delivery players such as Yodel and City Link, by growing both profitability and turnover year on year.
Thanks to Predict, DPD has been able to embark on an unprecedented investment and expansion programme creating over 2,000 new jobs in the UK in the last two years. In September, DPD will open a new £100m parcel hub at Hinckley in the East Midlands, which will be the largest of its kind in Europe, creating another 1,000 permanent full-time jobs.
DPD's CEO Dwain McDonald commented: "This is a tremendous day for DPD and fantastic recognition for all the hard work, from so many people, that went into developing Predict. Our strategy all along has been based on investing in technology, people and service to create the best delivery experience possible for our customers. That passion for innovation and our obsession with customer service really come together around Predict.
"I'm incredibly proud of what we have been able to do in the last five years in terms of UK jobs, wealth creation and growth. Creating over 1,000 new jobs a year off the back of a recession and a prolonged economic downturn is a hell of an achievement, and we aren't done yet! 2015 is set to be our biggest year so far, with the opening of our 4th sorting hub which will give us capacity to grow our business even further.
"No other delivery company has come close to matching our levels of growth, profitability or investment in recent years and we remain the only UK carrier to truly transform its business model to cater for the internet shopping revolution. As a result, retailers can clearly recognise that DPD's innovations give them a genuine competitive edge and the opportunity to add real value for their customers in the delivery phase.
"The benefits from Predict have been huge - from helping retailers drive repeat sales from happy customers to massive efficiency and cost savings from dramatically fewer failed deliveries. To deliver an equal number of parcels we can now run significantly fewer vehicles and drive a lot less miles, which in turn reduces our cost per stop and our CO2 emissions."
Predict was developed in the UK by DPD's own IT department and operations team in close association with local depot managers. It uses a bespoke route optimisation system which is fully integrated with the driver's handheld device. That same device also enables the driver and the customer to communicate in real-time about the delivery.
DPD wins national honour at the UK Employee Experience Awards
16 April 2015
The UK's favourite parcel delivery company DPD beat off stiff competition from the likes of Jaguar Land Rover at the first ever UK Employee Experience Awards in London, scooping the award for Best Employee Experience - Automotive, Transport and Technology.
The Awards are run in partnership with Customer Experience Magazine, Spectrum Insight and Cranfield University School of Management, with Barnardo's as the charity partner. They aim to recognise and celebrate organisations and their employee-focussed initiatives that have resulted in a positive impact on the organisation, whilst being able to demonstrate the return on investment.
The winners were selected by a panel of judges made up of industry practitioners. During the morning finalists in each of the categories presented their entries to the judges. Winners were then announced during a celebratory lunch in the afternoon.
DPD was recognised for its extremely employee and customer focussed strategy, which has contributed to the company's outstanding business results. The judges also praised DPD for its commitment to making all customer interactions with its 200 advisers more personal and engaging.
CEO Dwain McDonald commented: "I am really pleased with this award win which celebrates the enthusiasm, commitment and talent of all our people. It also proves that following our strategy and living our core values are the key to delighting our customers."
Neil Skehel, Managing Director of Awards International, said: "We are truly inspired by all the best practice showcased at this years' UK Employee Experience Awards. We have seen some outstanding examples from companies who have embraced employee experience and as a result have reaped the benefits in terms of business growth and customer engagement."
The full list of winners and finalists can be viewed at http://e-x-a.co.uk/winners-and-finalists/
DPD is the fastest growing major parcel delivery company in the UK and has created over 2,000 new jobs in the last two years as a result of an unprecedented UK expansion. In that period, the company has opened 18 new or replacement depots, including nine state-of-the-art, purpose built facilities. Meanwhile, construction of DPD's new £100m parcel hub at Hinckley in the East Midlands is now complete. The facility, which will be the largest of its kind in Europe, is on schedule to open in 2015, creating another 1,000 permanent full-time jobs.
Double award joy for DPD at 2014 Motor Transport Awards
DPD scooped the Customer Care Award and was also victorious in the Best Use of Technology category at the 2014 Motor Transport Awards, widely considered to be the 'Oscars' of the road transport industry.
The nation's favourite express parcel carrier was praised by judges for creating "tangible benefits to both the operator and customer" through its Predict and Follow My Parcel services.
Judges also noted the "impressive staff buy-in" when it comes to driving the company's customer-centric culture.
DPD was the only express parcel company to emerge victorious in more than one category, a demonstration of its industry-leading position.
DPD scoops prestigious National Business Award
DPD has emerged victorious in the Customer Focus category at the prestigious National Business Awards, at which UK Prime Minister David Cameron gave a video address.
The event, now into its 12th year, was attended by some of the UK's biggest and best companies, and this independent recognition is confirmation of DPD's ingrained culture of customer centricity.
Judges said: "[DPD are] an excellent example of listening to its customer - full 360 feedback with actions taken to rectify and implement recommended changes - DPD drives an ethos that it is everyone's personal responsibility to deliver the best service money can buy."
DPD recognised at the UK Customer Experience Awards
DPD won in the Automotive & Transport category at the UK Customer Experience Awards in October 2013.
The parcel delivery firm, whose innovations include Predict and Follow My Parcel, came out on top in a tough category that included other top brands like easyjet, Ford and Serco.
This latest customer-focused award demonstrates DPD's continual company-wide focus on delivering amazing customer service.
Sinead Croke (centre), Director of Customer Experience, with Sarah Wiseman (left), Executive Secretary, and Liz Roberts (right), Customer Service Manager
DPD wins Fleet Van Award
DPD has scooped its third award of the year, this time as winners of the 'Large private sector fleet' category at the prestigious Fleet Van Awards. We beat off strong competition from the likes of E.On and Enterprise to scoop the accolade, which recognises our excellent accident reduction strategy and our outstanding road safety record.Judges commented: "DPD has displayed continued excellent performance in a fast-growing, fast-moving business. The company has a very strong safety culture."Charlie Shiels, Executive Director - Central Operations said: "To win a second major industry award for our fleet in 12 months is a testament to not just the best fleet department in the UK, but also the smartest parcel operation. I am delighted because this Award highlights the crucial contribution made by the Transport Department to the success of our business."Pictured above - Transport Manager Barry Gill receives the award from Sponsor Jon Lawes of Hitachi Commercial Vehicle Services